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1. Where and how can I pay my City utility bill?

You may pay your City utility bill by check, cash, Visa, Discover or Mastercard at the counter in City Hall, 619 S. Main, between the hours of 8:00 a.m. and 5:00 p.m. Monday - Friday. There is also a secure 24-hour drop slot to the left of the front door of City Hall if you are paying after hours. Phone payments can be made anytime by calling 866-933-6916 or you may pay online at https://www.municipalonlinepayments.com/prattks. Automatic withdrawals can be set up at City Hall and will be paid out of your bank account on the due date every month. You can now pay your bill via our mobile app that can be downloaded in your app store. For more information, click here.

2. How do I sign up for utility service?

You can sign up for utility service by filling out a deposit card and bringing it in to City Hall, 619 S. Main or emailing to info@cityofprattks.com. We will also need a copy of your photo ID and a deposit of $200 for electric and $50 for water. You can avoid paying a deposit by having your former utility company fax us a letter of credit stating that you have paid your bill on time for the last 12 consecutive months. Our fax number is 620-672-6415. If you have any questions, please call us at 620-672-6446.

Business Application for Utility Service

Residential Application for Utility Service

3. Do you offer automatic payments?

We do offer automatic payments. Fill out the form below and bring it in to City Hall, 619 S. Main or email to info@cityofprattks.com. You will still receive a bill but it will say "Do not pay. Paid by draft." at the top. Your payment will come out of your bank account on the due date that is stated on the bill. 

Auto Draft Form

4. What is the energy cost adjustment on my utility bill?

The ECA is a mechanism used to reflect increases or decreases in the cost of energy (including fuel, transmission and purchased power costs). This allows the utility to adjust rates when the cost of energy falls outside the predetermined energy rates.

5. What is the storm water fee?

The storm water fee was created to allow for a program of scheduled maintenance and improvements to our storm sewer system. Recent heavy rains have accentuated the importance of maintaining our storm sewer system.

6. How can I get my water shut off at the meter?

During business hours, 8 a.m. to 5 p.m. Monday - Friday, call 620-672-2111 or 620-672-3866 after hours (charges may apply after hours).

7. If my sewer backs up or is backing up, who do I call?

Generally it is a good idea to call the City first so it can be determined if the problem is the City sewer main or private lateral connected to the main. City crews can help determine the source of the problem and correct it, if it’s in the City’s main line, without charge. Otherwise, if the problem is the private lateral, the property owner should arrange for a plumber to make the necessary repairs. Please call: 620-672-3191 or 620-672-3866 during business hours, 8 a.m. to 5 p.m., Monday - Friday or 620-672-3831 after hours and on holidays. 

8. Who do I contact if I have power problems after 5:00 p.m. or on holidays and weekends?

The City of Pratt Power Plant has a 24-hour dispatch for response to all power problems. Their phone number is 620-672-3831.